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DLMPATTesting Standard Terms and Conditions

All Portable Appliance Testing will be carried out in accordance with the Institute of Electrical Engineers (IEE) Code of Practice for In-Service and Inspection and Testing of Electrical Equipment 3rd Edition.

The IEE's code of practice for In-Service Inspection and Testing of Electrical Equipment does not deal with the legislation relating to the supply of equipment whether new or second hand, to a third party by the way of sale or other method. DLMPATTesting will not test any equipment which is intended for supply to a third party.

Any equipment made available for supply at any time after being tested by DLMPATTesting will null and void the test results.

Any previous records of tests are to be made available, if possible, to DLMPATTesting before testing begins.

A competent or responsible person shall be provided by the client to meet our DLMPATTesting test engineer, to advise on any site safety information needed and any potential hazards when working at the customer's premises and to also ensure the availability of appliances for testing.

DLMPATTesting accepts no liability for injury, loss or damage for appliances that are made available or are inaccessible during the agreed testing/inspection period.

The client must ensure that any critical information or data has been protected or backed up prior to the start of the inspection and testing.

DLMPATTesting provides insurance cover for public liability. DLMPATTesting or its operatives will accept no liability for the business interruption, loss of data or business information, losses to business related services or loss to business profits. DLMPATTesting accepts no liability for injury, loss or damage for appliances that are found to be faulty before or after the inspection and testing.

DLMPATTesting assumes the client understands the nature of the tests conducted on the appliances and the inspection and testing is carried out solely at the clients own risk.

IT Equipment (File Servers, Mail Servers Etc.)

Systems such as file servers, mail servers, network switches/hubs and telecommunication equipment will not be inspected or tested by DLMPATTesting without the express permission of the client. In case of this equipment not being able to be switched off these items will receive a formal visual inspection only. The client shall ensure that any critical information or data has been protected or backed up prior to the start of the inspection and testing.

IT equipment will not be shut down by DLMPATTesting unless express permission by the customer and DLMPATTesting will not undertake the reboot or start-up procedures of IT equipment, this will be the responsibility of the client.

Telecommunication Equipment, (PABX, ISDN boxes, etc.)

These systems will not be unplugged to be tested as they are supplied by the telephone companies and once installed are rarely switched off. The appliances will receive a formal visual inspection only.

Memory or Programmable Appliances

Equipment such as video recorders, clocks, central heating system timers, and burglar alarms, etc. That lose their programmed memory when disconnected from the mains electrical supply, will only be unplugged and tested by DLMPATTesting with the express permission of the client, and it will be the responsibility of the client to arrange for the reprogramming of this equipment, if necessary.

Access of Appliances

Equipment can only be tested DLMPATTesting have easy access to its plug. If the plug is inaccessible, for example behind heavy, awkward objects, then the equipment will not be tested.

All rooms, offices, buildings must be unlocked to gain access in order to test appliances.

Invoices & Payments

All invoices will be sent to a valid e-mail address in PDF format.

Payment terms are strictly payment upon completion of on-site testing or invoice unless previously agreed in writing.

DLMPATTesting accepts payments by cash, Bank Transfer, or cheque.

All invoices must be paid within 31 days of issue. Late or non payment will accrue additional interest charges of 8% above the Bank of England Base rate. 

Cancellation Charges

DLMPATTesting reserves the right to charge a cancellation fee up to, but not exceeding the total amount of the quotation, if less than 24 hours notice is provided. If the job is cancelled on the day of the scheduled testing or the premises are closed or the engineer cannot gain entry a fee up to, but not exceeding the total amount of the quotation will be charged.

Test Results and Certification

The ownership of all test results and certificates remains the property of DLMPATTesting until all invoices are paid in full. Upon receipt of cleared payment the test results and certification will be sent to a valid e-mail address provided by the client.